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philosopher

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Do you hate speaking to an AI system?

I worked in, supervised customer service, provider relations and public relations. AI is doing a horrible job. These systems anger customers.
See link.
https://futurism.com/workers-in-these-five-industries-will-be-the-first-to-lose-their-jobs-to-automation/

102 day(s) ago

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Answers (1)

Kravenhead
In a word... Yes. I also hate talking to people on the other side of the planet.
They don't know if "Bob" showed up to work, or where he is if he did, so all they can give you is generic drivel that isn't in the least bit helpful.
All of this automation and outsourcing makes me nuts.
Having to talk to customer service ruins my day more than whatever the problem I'm calling about does.
I'd rather throw whatever it is in the trash and buy a new one from a different company. One that has real, and local people, manning the phones.

Posted 102 day(s) ago

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Kravenhead
101 day(s) ago
You're right. Everyone I've talked to hates automated phone bots, but they're forcing them on us anyway.

philosopher
101 day(s) ago
I think all sensible people will resist. They do not solve problems.
The one at Duane Reed does not comprehend half what I say. It said it was ordering a refill. The pharmacist said I had to wait because it was too soon. It was a cream and I was running out. It exsparates me. Most people agree.
When providers have problems they will not toterate machines if, they do not solve the problems. People are complaining.

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